Frequently Asked Questions
Everything you need to know about your new favorite jewelry.
What materials are used in Girls Crew jewelry?
Our jewelry is primarily crafted from high-quality 18k gold plated, 18k rose gold plated, or rhodium plated over sterling silver. We also feature cubic zirconia stones for that signature sparkle.
How should I care for my jewelry to prevent tarnishing?
To maintain your glow, avoid contact with water, perfumes, and lotions. We recommend storing your pieces in a cool, dry place and cleaning them gently with a soft microfiber cloth after each wear.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Once shipped, standard domestic delivery takes approximately 3-7 business days, while international shipping times vary by location.
What is your return and exchange policy?
We want you to love your pieces! We offer returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that for hygiene reasons, earrings are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I modify or cancel my order after it has been placed?
Because we work quickly to get your order to you, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.